FAQ
Frequently Asked Questions for Security Operations Teams
How does the 7-day free trial work?
You can start without entering a payment method. The trial gives you 7 days to experience the platform. After the trial, choose a plan to continue.
What happens after my trial ends?
You can upgrade to any paid plan to keep your data and continue using all features. If you do not upgrade, your account pauses until you add a payment method.
What payment methods do you accept?
You can start the trial without a payment method. When you are ready to continue, add a payment method through Stripe from the billing page. Stripe may support cards, Link, Apple Pay, Google Pay, PayPal, and other regional payment methods where available. For larger teams or custom payment needs, contact sales.
What is assisted onboarding?
When you contact sales, we walk through your workflow, team structure, and rollout plan so you can go live with a setup that matches your operation.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Go to Settings -> Subscription in your dashboard and click "Manage Subscription" to access the billing portal where you can cancel or modify your plan.
Where can I find my invoices?
All invoices are available in the secure billing portal. Go to Settings -> Subscription and click "Manage Subscription" to view and download your past invoices.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Go to Settings -> Subscription to see available plans and switch instantly. Upgrades are prorated, and downgrades take effect at your next billing cycle.
Can client users trigger panic alerts?
Yes, when that workflow is enabled for your operation. Client alerts can be routed into your control room so your team can verify and respond quickly.
Does it work on all devices?
MyProtektor is fully optimized for Android and iOS smartphones and tablets. You can also access the web dashboard on any desktop browser.
How does QR patrol verification work?
Security guards scan QR codes at patrol checkpoints using the mobile app. Each scan is timestamped and GPS-verified, creating a transparent patrol record that admins can review and export for client reporting.
Is my data secure with MyProtektor?
We take data security seriously. MyProtektor uses AES-256 encryption, secure authentication, and secure cloud infrastructure with role-based access controls and auditability.
How do I get support?
You can reach our support team via email at info@myprotektor.com or through the contact form on our website. We typically respond within 24 hours on business days.
Do you offer training for my team?
Yes. We provide onboarding support and documentation to help your team get started quickly. For larger deployments, we can arrange personalized training sessions. Contact us to discuss your needs.